Returns Exchanges and Refunds

RETURNS, EXCHANGES & REFUND

Your delight is of foremost importance to us. We will do our best to give you the best shopping experience on our web-store. To make the shipping and returns processes hassle free, we have clearly laid out our policies below for your understanding.

We offer both return and exchange options on all of our catalog enlisted products. You may either return for a full refund within 7 days, or exchange for another item within 14 days (including Saturday and Sunday), from the date of your purchase, failing which the items may not be accepted for Return/ Exchange and the course of action that follows will be left to the discretion of the management.

 

RETURNS POLICY

One or more of the items from an order can be returned within 7 days from the date of purchase (including Saturday and Sunday), for a full refund – no questions asked! The item must be in its original packaging and unused, with tags and wraps intact. Any item shipped alongside such as dust bags are also to be returned. You are welcome to keep any complimentary items that were added to the shipment.

The amount paid will be credited back to the instrument used to purchase viz. VISA, AMEX or MAsterCard etc. within 48 hours of receipt of the item returned by you at our warehouse, and after a quality inspection. In case of any discrepancies noted during quality check you will be notified.

Note, items on clearance sale are final sale items and may not be returned for a refund. Gift cards are not returnable and can’t be exchanged for cash.


EXCHANGE POLICY

We offer a one-time only exchange for a particular order.

  • Size Issues (only For Footwear). In this case Exchange may depend on alternate product availability. If alternative is not available store credit points will be issued to your account.
  • Item was mishandled in shipping and delivered in a physically damaged condition (approval of Exchange/Return only after verification).


One or more of the items from an order meeting the conditions mentioned above are eligible for exchange. As well, the Exchange request must be notified within 14 days (including Saturday and Sunday) from the date of purchase of the product(s) from our web store.

Exchange of an item may depend on the availability of the alternative chosen by you in our warehouse. We will do our best to honor your request and get the item(s) replaced. In the unlikely event that we are unable to replace your product with the same product, we will notify you immediately and you may choose one of the following actions:

  1. Opt for a variant of the same product for the same value.
  2. Choose a different product from our wide collection for the equivalent or lower value of the item being exchanged.
  3. Opt for store credits / Gift Card value which will be equal to that of your purchase for that order number. The same will be issued within 48 hours of our confirmation.

All Exchanges will be final and no negotiation will be acceptable after one exchange is complete based on your confirmation.

Our Promise

At Galleria Di Lux We promise to take utmost care before dispatching the products to your doorstep by doing a stringent Quality check at our warehouse.

In the unlikely event that you happen to receive defective or damaged product(s), kindly notify us at info@galleriadilux.ca within 24 hours of receiving the goods along with the pictures of the same so that we can cross verify with the fulfillment center and find an unbiased solution.

We Promise to give a satisfactory and unbiased solution from our end if all the conditions are met.

Kindly note that in an unfortunate event of any legal dispute it will be resolved under the Jurisdiction of Canada.

 

How do I return something?

At this time, we unfortunately do not offer a pickup or free shipping on returned goods. You can ship the item back to the sender address and do inform us prior by emailing us at info@galleriadilux.ca

Please bear in mind it may take 7 working days for the product to reach our order-processing center.

 

Key guidelines to keep in mind
To ensure that we can process your returns accurately and promptly, please ensure the following guidelines are followed:
- The contents of the package must be packed in the original condition with the original packaging and invoice.  
- The package must be sealed appropriately to ensure the safety of the product while in transit
- The address label on the package must be affixed properly
- Galleriadilux will not be responsible if a product is lost or damaged in transit due to inappropriate packaging from your end.

 

Who pays for the return shipping?
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, we will bear the cost of return shipping.

 

CANCELLATION POLICY:

For any order cancellation, you may cancel your partial or complete order before it gets processed in our system advisably within 2 hours of placing your order.

 

Special Note:

Returning or exchanging for reasons other than product defect is a privilege offered to the customers. If any customer is found to be abusing this privilege, then Galleria Di Lux holds the right to not accept any returns / exchanges from such customers. 

Your satisfaction is our number one priority, and we will do our best to have you as our patron for life. Therefore, shop with confidence and we promise to deliver a delightful experience.

 

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